Resources & Studio Information
Find everything you need to know about handmade polymer clay items, custom orders, and in-person workshops at Sleepy Eve Studio.
Learn about returns, shipping, and product care, plus tips for attending our workshops.
Can’t find your answer? Reach out via our contact form.
Shop & Order Information
Learn more about shopping for Sleepy Eve Studio’s handma
de polymer clay items, including ready-to-ship products and custom orders. This section explains our shipping, returns, and order guidelines to make your experience smooth and worry-free.
Refunds & Returns
Find out how to return ready-to-ship items, handle damaged pieces, and review policies for custom orders in our Refund Policy.
Shipping & Delivery
Understand our shipping process, delivery times, and international shipping details in the Shipping Policy.
Custom Orders
Planning a custom clay piece? Learn about the process, cancellation rules, and what to expect in our Custom Order Guidelines.
Workshops & Events
Sleepy Eve Studio hosts in-person polymer clay workshops and events. From small-group classes to special gatherings, this section explains booking, cancellations, and what to expect so you can enjoy your experience with confidence.
Booking & Policies
All workshops require a deposit or full payment to reserve your spot.
Learn about cancellation, no-show, and rescheduling policies in the Workshop & Event Policy.
Transfers & Credits
Can’t attend? You may transfer your spot to another participant or request credit for a future workshop.
Details are available in the Workshop & Event Policy.
Workshop Experience
Each workshop is limited capacity and includes hands-on guidance.
Find tips for preparing for your class and what to bring in our Workshop & Event Policy.
Care & Handling for Handmade Clay Items
Sleepy Eve Studio’s pieces are handmade and delicate, crafted with care for lasting beauty. Proper handling and storage will help preserve your clay items, magnets, charms, and other creations.
Tips for Care:
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Handle gently: Avoid dropping or applying excessive force.
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Keep dry: Most pieces are not water-resistant. Clean lightly with a soft, dry cloth.
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Avoid heat & direct sunlight: Prolonged exposure may affect colors or shape.
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Storage: Store items in a cool, dry place, preferably in original packaging for protection.
For questions about damaged or defective items, returns, or exchanges, please see our Refund Policy.
Frequently Asked Questions
Q1: Are Sleepy Eve Studio’s handmade items returnable?
A: Some ready-to-ship items are eligible for returns within 14 days of delivery, provided they are unused, undamaged, and in original packaging.
Custom or commissioned pieces are final sale once production begins. For full details, see our Refund Policy.
Q2: How should I care for my clay items?
A: All items are handmade and delicate, so gentle handling is key. Avoid water, heat, and direct sunlight, and clean with a soft, dry cloth.
For full care instructions, visit our Care & Handling section.
Q3: How do workshop transfers or cancellations work?
A: Workshop spots may be transferred to another participant or credited toward a future event if notice is given at least 48 hours in advance.
Learn more about cancellations, no-shows, and rescheduling in our Workshop & Event Policy.
Q4: How long will shipping take?
A: Shipping times depend on your location.
Domestic shipments are typically faster, while international shipping may take longer and could incur customs fees. For full shipping details, see our Shipping Policy.
Q5: Do you ship handmade clay items to the United States?
A: Yes! Currently, all handmade clay art is classified under HS code 9703 and can be shipped to the U.S. using ChitChats/USPS with DDP (Delivered Duty Paid), so customs and taxes are handled for you.
Please note that non-sculpture items, such as tools or hardware, are not shipped to the U.S. at this time.
This policy will be revisited as we expand our product offerings in the future.